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港澳游再现免费旅游券购物圈套
发布时间:2013-02-27 23:57:08 阅读:1390

  本月12日晚,由于香港接待方未安排住宿,一内地旅行团的20人被迫在旅游大巴上过夜,直到翌日下午经接待方安排才入住酒店。此事曝光以后,近年出现的“坑爹港澳游”再度引起民众高度关注。

    不愿购物,房间被断水断电

    去年,杨阿姨购买一份保险,获赠“双人港澳游”旅游券。她和朋友拨打券上的预订电话,与“旅行社”商定出游时间。随后,按照对方要求,两人自费从上海前往深圳,在深圳皇岗口岸找到了导游和从其他省市前来的团员,准备出关。

    在前往香港的大巴上,导游表示行程中安排了购物。杨阿姨说:“我们年纪大了,不想参与购物。”导游要求她们每人交600元作为“补偿”,随后,在车上开始兜售纪念品,示意团员每人购买一款手表,给司机筹“辛苦钱”。进入香港,导游又带团进入一家珠宝商店,杨阿姨不愿购物,导游训斥:“为啥不买?不买东西,为啥参加我的旅游团?”杨阿姨表示曾支付过600元“补偿金”,导游才悻悻作罢。

    对于另一些不愿购物的游客,导游查看了他们的身份证、港澳通行证,记下名字。一天早上,一位团友气愤地说,因为没有“积极”购物,昨夜住宿房间断水、断电,还被反锁屋内。当游客与导游争吵时,大巴司机接腔:“我见过很多情绪激动的旅客,最后都是服服帖帖听话。你敢再吵,把你赶下车,算你自动脱团!”

    有的卖零食也“送港澳游”

    辗转深、港、澳三地,杨阿姨的旅游团频繁被一个导游“转手”给另一个导游。期间,她和团友刚刚相熟就被拆散拼入新的旅游团。她发现,团里的人来自天南地北,都是根据旅游券上的指示,自费在深圳皇岗口岸集中。她还发现,团友手上的旅游券都是购买商品时的“赠品”——有人买了保险,有人网购保健产品,有人在实体店购买家电或是其他生活用品。

    将“四天三夜双人港澳游”旅游券作为购物时的“赠品”,这种营销手段已全面渗透到商品零售行业。打开淘宝网,搜索“赠送港澳游”,找出了508件宝贝,有的是卖祛斑霜“送港澳游”,有的卖成人用品“送港澳游”,有的卖零食也“送港澳游”——似乎,不管你买什么,都能免费获赠一次“超值旅行”。

    精心设计陷阱,投诉很难成功

    杨阿姨回到上海,憋了一肚子气,想投诉,可手上只有旅游券,没有与旅行社签的合同。她向团友们打听,多数团友在旅途中忍让,回家后也没有投诉。

    最近几年,针对“赠送双人港澳游”的投诉比较常见;然而,幕后策划的黑旅行社精心设计了几个环节,使得游客很难成功投诉。

    首先,黑旅行社通过保险公司或其他商户向他们的顾客派送旅游券,旅客未与香港或是深圳的接待方签订合同——没有合同约定,自然没有证据。旅游部门表示,乘客如能提供票券、音频或视频资料,也可初步采信,但需经历置辩才能在法律上生效。

    其次,黑旅行社要求旅客自行前往深圳,落地深圳以后方才组团,将深圳做成“港澳游”的始发地,即便旅客能提供证据,也得前往深圳或是香港的旅游部门投诉才有效。

    上海旅游部门提醒,市民参加团队出境旅游,应将上海作为始发地;按照规定,领队必须全程陪团,不能频繁“转手”。

 
 

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